UK Open Government National Action Plan

Open Government Partnership: UK National Action Plan 2013 to 2015The UK’s Open Government Partnership 2013 National Action Plan references the Open Data Engagement principles, outlining how their work on the Open Data Communities platform is:

  • demand driven, eg by working closely with Homelessness charities to prioritise release of homelessness statistics in response to their specific business needs
  • putting data in context, eg by clearly describing the data provided, including information about frequency of updates, data formats and data quality. And also providing qualitative information such as details of how the data was created and documentation on retrieving and working with the data;
  • supporting conversation around data, eg through partnership with the county of Hampshire to delivering new tools within the Hampshire Hub to enable users to comment on datasets, including sources from DCLG’s OpenDataCommunities service, and network with other data users;

Hopefully DCLG will also work towards the next stars in the engagement framework by building capacity of the community to use data, and by collaborating with citizens on creation of data and on shaping data collection.

The Open Data Communities has also worked to achieve five stars of linked open data, showing how these frameworks can work together to improve both quality of and usability of open data.

How is laying foundations for open data engagement

Originally posted as a Guest Post for the re-launch of

When the first platform was launched, it was a great example of the ‘rewired state’ spirit: pioneering the rapid development of a new digital part of government using open source code, and developed through fluid collaboration between government staff, academics, open source developers, and open data activists from outside government. But essentially, the first was bolted onto the existing machinery of government: a data outpost scraping together details of datasets from across departments, and acting as the broker providing the world with information on where to access that data. And it is fair to say was designed by data-geeks, for data-geeks.

Tom Steinberg has argued that data portals need not appeal to the masses , and that most people will access government data through apps, but there are thousands of citizens who want direct access to data, and it is vital that data portals don’t exclude those unfamiliar with the design metaphors of source and software repositories. That’s why it is great to see a redesign of that takes steps to simplify the user experience for anyone seeking out data, whether as a techie, or not.

The most interesting changes to though are more subtle than the cleaner navigation and unexpected (but refreshing) green colour scheme. Behind the scenes Antonio Acuna and his team have been overhauling the admin system where data records are managed, with some important implications. Firstly, the site includes a clear hierarchy of publishing organisations (over 700 of them) and somewhere in each hierarchy there is a named contact to be found. That means that when you’re looking at any dataset it’s now easier to find out who you can contact to ask questions about it, or, if the data doesn’t tell you what you want, the new lets you exercise your Right to Information (and hopefully soon Right to Data) and points you to how you can submit a Freedom of Information request.

Whilst at first most of these enquiries will go off to the lead person in each publishing organisation who updates their records, the site allows contact details to be set at the dataset level, moving towards the idea of data catalogues not as a firewall sitting between government and citizens, but as the starting point of a conversation between data owners/data stewards and citizens with an interest in the data. Using data to generate conversation, and more citizen-state collaboration, is one of the key ideas in the 5 stars for open data engagement , drafted at this year’s UKGovCamp.

The addition of a Library section with space  for detailed documentation on datasets, including space to share the PDF handbooks that often accompany complex datasets and that share lots of the context that can’t be reduced down into neat meta-data, is a valuable addition too. I hope we’ll see a lot more of the ‘social life’ of the datasets that government holds becoming apparent on the new site over time – highlighting that not only can data be used to tell stories, but that there is a story behind each dataset too.

Open data portals have a hard balance to strike – between providing ‘raw’ datasets and disintermediating data, separating data from the analysis and presentation layers government often fixes on top – and becoming new intermediaries, giving citizens and developers the tools they need to effectively access data. Data portals take a range of approaches, and most are still a long way from striking the perfect balance. But the re-launched lays some important foundations for a continued focus on user needs, and making sure citizens get the data they need, and, in the future, access to all the tools and resources that can help them make sense of it, whether those tools come from government or not.

OpenGovernmentPlatform – Visitor Relationship Management

The open source Open Government Platform under development through a partnership of and the National Informatics Centre, India includes a ‘Visitor Relationship Management’ (VRM) workflow to help data portals to manage comments form users – routing them to key contact points responsible for datasets, and keeping track of open enquiries.

Here is how they describe it:

The Visitor Relationship Management (VRM) workflow involves processes that help build visitor relationship, such as managing visitor feedback. A visitor can provide feedback, such as a comment about an error that the visitor might have encountered, a suggestion on a feature that they would like to have on the Web site, or an appreciation for a page that they like. The VRM Administrator assigns these requests, suggestions, and ideas to the appropriate representatives who become the feedback owner, such as the Program Management Office (PMO) or the Organization Point of Contact (Organization POC). The feedback owner takes the appropriate action to address the feedback.


The Visitor Relationship Management (VRM) Administrator views the list of all the feedback received on the OGPL Web site and assigns it to an Organization Point of Contact (Organization POC) or to a Program Management Office (PMO), based on the action that is required to implement the feedback, or the agency related to the feedback. The VRM Administrator can also assign the feedback to another VRM administrator.


After the VRM Administrator assigns a feedback, the feedback owner takes the appropriate action to address the feedback. After addressing the feedback, the feedback owner sends an e-mail reply to the visitor who sent the feedback.


The VRM Administrator reviews the reply sent to the visitor who submitted the feedback, and if the reply is satisfactory, the VRM Administrator closes the feedback. However, if the reply for the feedback is unsatisfactory, the VRM Administrator archives the feedback.  The VRM Administrator can reassign an archived feedback later.